FAQs
Of course, when you make an online reservation through our website you have the guarantee of Avaibook, our Channel Manager and a leading company in Spain in the management of tourist accommodation for years. Among other guarantees, you have the anti-fraud guarantee, for which the amount paid does not reach the host until two days after arrival at the apartment, with which you have the possibility of requesting a refund from Avaibook if the apartment you arrive at is not the expected.
Depending on your preferences at the time of making the reservation, you have the option of taking a “non-refundable rate” taking advantage of a reduction in the price, in which case it is not possible to refund the amount if you decide to cancel, or a “refundable rate”, in which case you have the possibility to cancel free of charge up to 14 days before the arrival date and the advance paid at the time of making the reservation would be refunded.
Of course you can, it is always possible to benefit from a discount, either for early booking, long stay or an occasional rate, which normally appear automatically selected in the payment process, or through the discount coupon that you will receive when registering on our website. that you can apply in the indicated tab at the time of making the reservation.
Yes, in addition to being able to collect the keys through our contact person or at the reception office of the apartments, we have the option of autonomous arrival, in which case you can check-in online and we will send you the instructions for collecting keys to a safe located at the door of the building using a code. In this way you will be able to come independently without having to notify your arrival. This option is, in fact, ESSENTIAL to choose in cases of arrivals outside normal hours, since the face-to-face reception service is not available at night or early in the morning.
At Apartamentos Chimenea we have private closed garages available to the client free of charge located on the underground floor of the same apartment complex, with direct access by stairs or elevator.
Yes, the apartment complex pool is open and available to customers 365 days a year from 10:00 to 22:00.
At Apartamentos Chimenea you have a community pool available for all the apartments in the complex, however, sun loungers are not offered for shared use. So that you can sunbathe and enjoy the pool to the fullest, we offer folding sun loungers in the apartments for the exclusive use of our clients. These sun loungers can be used both on the terrace of the apartment and in the pool area, with the client being responsible for returning them to the apartment once they have been used in the community area.
To get to the apartments from Malaga airport, as well as by bus or rent a car, we offer the possibility of sending you a taxi to wait for you when you arrive at the airport to bring you directly to the apartments. If you are interested, you can ask for the price.
Apartamentos Chimenea is located in a quiet residential area located a few meters from Burriana beach, the best beach in Nerja with a blue flag and which has numerous services, shops, beach bars, restaurants and water and leisure activities. In addition, you can find a small supermarket in front of the apartments and a Mercadona 800 meters away.
It is located 15 minutes walk from the center of Nerja and 25 minutes from the Balcón de Europa, with the possibility of also getting there by taking the local bus whose stop is a few meters away.
Of course, we take cleaning very seriously and we have a professional company that disinfects and cleans the apartment after each stay, in addition to the bedding and towels, complying with safety and hygiene measures and standards, especially in these pandemic times. Our clients appreciate it and they always show us this in their comments, cleaning being one of our most valued points.
Yes, for a necessary and adequate maintenance of our apartments and out of respect for all our clients, pets are NOT allowed and it is totally FORBIDDEN to smoke and celebrate parties or events, as well as making noise that alters the coexistence between neighbors from 22:00 to 10:00.
Children of any age are admitted. We have the option of a cot for a supplement of €5/day.
However, we do not have extra beds or sofa beds, so the maximum capacity of the apartments is indicated and cannot be exceeded.
The welcome coupon is added on the booking page. You have to keep in mind that it cannot be comined with other offers, so, if it is more beneficial for you, you should uncheck the discounted rates (from 10% to 25%) that will appear by default depending on the duration of your stay. The steps are the following: